The seller is obliged to return the total price and the documents that put the buyer in debt to the buyer within 14 days after receiving the notice of withdrawal, and to receive the goods back within 20 days.
If the value of the goods decreases or the return becomes impossible due to a reason caused by the buyer’s fault, the buyer is obliged to compensate the seller for the damages to the extent of his fault. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
In order to cancel the order, the buyer must notify the seller by phone, fax, e-mail or by the end of business on the day on which the order is confirmed.
If the products are defective, the buyer may request the cancellation of the order or replacement of the product with the same product.
CONSUMER RIGHTS
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation and other applicable laws regarding the sale and delivery of the products they purchase.
Shipping costs, which are the cost of product shipment, will be paid by buyers.
Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the specifications specified in the order and with documents such as warranty certificate and user manual, if any.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID
If the Buyer does not pay for the product he purchased or cancels it in his bank records, the Seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD
After the product is delivered, if it is determined that the credit card with which the buyer paid has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the seller within 3 days, at the expense of the buyer. .
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS
If force majeure occurs that the seller cannot foresee and the product cannot be delivered on time, the situation is notified to the buyer. The buyer may request to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the buyer made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO CHECK THE PRODUCT
The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services should not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. The buyer must protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must be returned along with the product.
DEFAULT AND LEGAL CONSEQUENCES
The Buyer accepts, declares and undertakes that in case of default when making payment transactions by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney’s fees that may arise from the buyer, and in any case, in case of default due to the buyer’s debt, the buyer agrees to pay the damage and loss suffered by the seller due to the delayed performance of the debt.
RIGHT OF WITHDRAWAL
BUYER; In distance contracts for the sale of goods, the right to withdraw from the contract can be exercised by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to itself or to the person / organization at the address indicated, without assuming any legal or criminal liability and without giving any justification, provided that it notifies the SELLER. In distance contracts for service provision, this period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires. Expenses arising from the exercise of the right of withdrawal belong to the BUYER. By accepting this contract, the BUYER accepts in advance that he has been informed about the right of withdrawal.
In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the “Products for which the Right of Withdrawal cannot be Exercised” provisions set out in this contract. If this right is exercised, the invoice of the product delivered to the Person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)
The return form will need to be prepared.
The products to be returned must be delivered complete and undamaged, including their box, packaging and standard accessories, if any.
The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.
If the value of the goods decreases or the return becomes impossible due to a reason caused by the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to improper use of the goods or product within the right of withdrawal period.
If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Contracts for goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
Contracts regarding goods prepared in line with the wishes or personal needs of the consumer.
Contracts for the delivery of goods that are perishable or may expire quickly.
Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of those whose return is not suitable in terms of health and hygiene.
Contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.
Contracts regarding the use of free time for accommodation, goods transportation, car rental, food and beverage supply and entertainment or recreation, which must be made on a certain date or period.
Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
Contracts regarding services whose performance begins with the approval of the consumer before the right of withdrawal expires.
AUTHORIZED COURT
Consumer Arbitration Committees and the courts and enforcement offices in the SELLER’s place of residence are authorized to submit complaints and objections to the SELLER, within the monetary limits specified in the law below.
Effective as of 28/05/2014:
In accordance with Article 68 of the Law on Consumer Protection No. 6502, district consumer arbitration committees in disputes with a value below 2,000.00 (two thousand) TL,
To provincial consumer arbitration committees in disputes with a value below 3,000.00 (three thousand) TL,
In provinces with metropolitan status, applications are made to provincial consumer arbitration committees in disputes with a value between 2,000.00 (two thousand) TL and 3,000.00 (three thousand) TL.
This Agreement is concluded for commercial purposes.
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